Payment Succeeded but Invoice Still Shows Unpaid

Most payments update the invoice automatically, but there can be a short delay while the payment provider confirms the result.

What to do

1. Wait a few minutes and refresh the invoice page.
2. Do not attempt another payment unless support advises you to.
3. Check whether your bank or card provider shows the payment as pending or completed.
4. Open a support ticket if the invoice still shows unpaid.

Include this in the ticket

• Invoice number.
• Payment date and time.
• Payment method used.
• Any receipt or transaction reference you received.