Managing Spam: Allow Lists, Block Lists and Sensitivity

Your hosting filters incoming email for spam automatically, and each mailbox has its own controls you can tune — no ticket needed.

Where to find the settings

1. Log in to your Tech Temple account, go to Services, select your hosting service, and click Login to Panel.
2. Select your website and open the Emails tab.
3. Open the Manage page for the mailbox — the spam options are there.

Allow list (never mark as spam)

Add a sender's address to the allow list when their legitimate mail keeps landing in the Spam folder — a supplier's invoices, a newsletter you actually want. Mail from allowed senders goes straight to the inbox.

Block list (never let through)

Add an address to the block list to stop a persistent sender outright. Their mail won't reach the inbox at all.

Spam sensitivity

Each mailbox has adjustable thresholds that decide how suspicious a message must look before it's delivered to the Spam folder or rejected outright. If too much junk is getting through, tighten them; if genuine mail keeps being flagged, relax them slightly and allow-list the senders that matter.

Everyday tips

• Check the Spam folder in webmail occasionally — filtering is good but not perfect.
• Marking messages as spam / not-spam in webmail helps sort future mail too.
• Never reply to spam or click "unsubscribe" in an obviously dodgy email — it confirms your address is live. See How to Spot a Phishing Email.
• If a legitimate sender keeps being flagged no matter what, open a support ticket with an example and we'll investigate.